Privacy Policy

Last updated: 01/11/2026

AEROBALLS (“we”, “us” or “our”) respects your privacy. This policy explains how we collect, use and protect personal information when you visit our website or contact us.

1. Who we are

AEROBALLS
Business name: AeroBalls
Email: info@aeroballs.co.uk

2. What information we collect

When you submit an enquiry through our website, we may collect:

  • Your name.

  • Your email address.

  • Your telephone number, if provided.

  • Information about the event or booking you are interested in.

  • Any other information you choose to include in your message.

We only ask for information that is reasonably necessary to respond to your enquiry and arrange a potential booking.

Please do not include unnecessary sensitive personal information about yourself or your child in the contact form.

3. How we use your information

We use your information to:

  • Respond to enquiries.

  • Discuss availability, prices and booking arrangements.

  • Arrange and manage bookings.

  • Contact you about an existing enquiry or booking.

  • Deal with questions, feedback or complaints.

  • Meet any legal obligations that apply to our business.

Submitting an enquiry does not automatically create a booking.

4. Our lawful basis for using your information

We generally use your information because it is necessary to take steps at your request before entering into a booking agreement, or to fulfil an agreement once a booking has been confirmed.

Where necessary, we may also use information to meet legal obligations or for legitimate business interests, such as keeping appropriate business records and responding to enquiries.

5. Who we share information with

We do not sell your personal information.

We may share information with service providers who help us operate our website or manage enquiries, such as our website hosting and email providers. They should only use information as necessary to provide their services to us.

We may also share information where required by law.

6. How long we keep your information

We keep enquiry information only for as long as reasonably necessary to deal with the enquiry and any follow-up.

If an enquiry does not become a booking, we intend to delete or securely dispose of it after [insert retention period].

If you make a booking, we may need to keep relevant records for longer to manage the booking and meet legal, accounting or insurance requirements.

7. Keeping your information safe

We take reasonable steps to protect personal information against loss, misuse, unauthorised access or disclosure. However, no method of transmitting information over the internet is completely secure.

8. Your rights

Under data protection law, you may have the right to:

  • Ask for a copy of the personal information we hold about you.

  • Ask us to correct inaccurate information.

  • Ask us to delete information in certain circumstances.

  • Object to or ask us to restrict certain uses of your information.

  • Withdraw consent where we rely on consent.

To exercise these rights, contact us at [insert contact email].

9. Complaints

If you have concerns about how we use your information, please contact us first so we can try to resolve the issue.

You can also complain to the UK Information Commissioner's Office (ICO) at https://ico.org.uk/.

10. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page.